Uber: Uber Health

Uber Health is a HIPAA compliant technology solution that helps patients and caregivers get to and from care. Providers also use Uber Health to help get crucial staff to work.

“Care begins with getting there. Help patients and caregivers get reliable rides.”


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Program Strategy

  • Focused on Access to Care, Economic and Social Determinants, and Healthy Behaviors, the program aims to eliminate access to transportation as a barrier to receiving healthcare services. 
  • The focus population is individuals with limited access to transportation, with a focus on vulnerable populations.

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Program Details

  • Products and Services and Community Engagement are the Scopes of Action.
  • Partners include Boston Medical Center, MedStar Health, NYU Perlmutter Cancer Center, and Pro Staff Physical Therapy.
  • Uber Health launched in March 2018 and now partners with more than 1,000 organizations.

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Program Metrics

Near-Term Outcomes
  • Increase schedule-fill rates: MedStar Health increased schedule-fill ratesby 5–10 percent and took its transportation budget 40 percent further. 
  • Cost savings: Boston Medical Center saved US$500,000 by replacing shuttle buses between main campus and clinics.
Long-Term Impacts
  • Reduce transportation barrier to accessing care: Every year, around 3.6 million Americans miss doctor appointments due to a lack of reliable transportation—and Uber Health is committed to helping remove transportation as a barrier to care.

Program: Community Engagement | Products and Services

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