Uber: Uber Health

Uber Health is a HIPAA compliant technology solution that helps patients and caregivers get to and from care. Providers also use Uber Health to help get crucial staff to work.

“Care begins with getting there. Help patients and caregivers get reliable rides.”


Strategy icon

Program Strategy

  • Focused on Access to Care, Economic and Social Determinants, and Healthy Behaviors, the program aims to eliminate access to transportation as a barrier to receiving healthcare services. 
  • The focus population is individuals with limited access to transportation, with a focus on vulnerable populations.

Details icon

Program Details

  • Products and Services and Community Engagement are the Scopes of Action.
  • Partners include Boston Medical Center, MedStar Health, NYU Perlmutter Cancer Center, and Pro Staff Physical Therapy.
  • Uber Health launched in March 2018 and now partners with more than 1,000 organizations.

Metrics icon

Program Metrics

Near-Term Outcomes
  • Increase schedule-fill rates: MedStar Health increased schedule-fill ratesby 5–10 percent and took its transportation budget 40 percent further. 
  • Cost savings: Boston Medical Center saved US$500,000 by replacing shuttle buses between main campus and clinics.
Long-Term Impacts
  • Reduce transportation barrier to accessing care: Every year, around 3.6 million Americans miss doctor appointments due to a lack of reliable transportation—and Uber Health is committed to helping remove transportation as a barrier to care.

Program: Community Engagement | Products and Services

Related Case Studies

The Walt Disney Company: Healthy Living

Disney’s Healthy Living program seeks to improve child nutrition and well-being by providing food options in parks, products in stores and online, recipes, and physical activity ideas which meet Disney’s nutrition guidelines.

The Walt Disney Company

Community Engagement 
Products and Services 

Kaiser Permanente: Healthy Workforce

The Healthy Workforce campaign takes a holistic approach to wellness, encouraging physical and mental well-being for employees and local communities via targeted programming, health monitoring, and financial and interpersonal resources.

Kaiser Permanente

Community Engagement 
Workforce and Operations 

Genentech, Inc.: Resilient Beginnings Collaborative

The Resilient Beginnings Collaborative provides financial and informational resources to safety net health care organizations in the Bay Area to prevent trauma and build resilience in a pediatric setting.

Genentech, Inc.

Community Engagement 

Back to the Case Studies List